Training courses and areas of expertise
Sales Training & Customer Service:
Arrival, Introduction & Rapport Building
Business Administration & Organisation
Business Conversation Skills
Call Research & Preparation
Effective Cold Calling
Handling Objections
Negotiation & Closing Skills
New Business Development
Open & closed Questioning
Packaging & Making Offers
Presentation & Demonstration
Proactive Account Management
Telephone Appointment Making
Territory & Time Management
Understanding the Marketplace
Building Sales Confidence
Assertive Decision Making
Awareness of Perception & Professionalism
How to stand out from your competitors
Prioritising your Database. Who, where and when?
Understanding your Company Branding & USPs
Taking innovative marketing to the next level
What is in your Sales Portfolio?
How to Sell Yourself effectively
Delivering Excellent Customer Service
Exceeding Customer Expectations
Managing Projects Effectively
Educating Customers through consultation
Identifying Customer Behaviours
Prioritising your Database
Managing your workload
Stress Management at work
Management & Leadership:
Appraisals, Reviews & Personal Development
Building Productive, Reliable Focused Teams
Communication Skills (Written & Verbal)
Delivering Presentations & Conducting Meetings
Developing Effective Interpersonal Skills
Effective Advertising & Marketing
Recognising your Management Style
Interviewing & Recruitment Skills
Recruiting the Right People for your team
Effective Leadership / Management Skills
Managing Individuals & Teams Effectively
Observation & Constructive Feedback
How to Motivate your Team consistently
Office & Field Based Training
Organisational Skills
People Management Skills
Praise, Recognition & Motivation
Realistic Forecasting & Goal Setting
Resource Management
Running Effective Team Meetings
Training the Trainer
Understanding & Analysing KASH (Knowledge, Attitude, Skills & Habits)
Creating a Focused Sales Team
Disciplinary procedures
Understanding learning styles and personality types
Performance Management
Conflict Management
Thinking like a Manager
Behaviour Change
Driving results through strategic management
Understanding Body Language and NLP
Leading by example
Motivation:
Commission schemes
Helping you to arrange celebrity motivational speakers from a variety of sports
Identifying a successful, motivating bonus or reward scheme
Introducing new job titles
Motivational team talks & seminars
Restructuring departments to include supervisors, team leaders, etc..
Reviewing job descriptions to include increased responsibility
Rewards & recognition
Performance reviews
Personal development programmes (PDP)
Positive Mental Attitude (PMA)
Team building exercises
Advertising & Marketing:
Conferences & seminars
Strategic Marketing
Design & corporate image
Email newsletters
Event management & coordination
Identifying effective marketing strategies
Magazine advertising
Mailshots
Media advice
Marketing research
Online advertising campaigns
Product launches
Product introductions
Social media training & advice
Resource Management:
Budgeting resources
Cost cutting & budget reduction
Identifying the resources available
Lean management implementation
Managing company procedures
Operational cost management
Organising & implementing effective procedures
People as a resource
People management
Reducing duplication within the workplace
Time efficiency
Managing your resources
Evaluating & assessing the people/resources around you
Managing your budgets, time & resources effectively
Managing external partnerships
Working relationships with consultants/external partners
Evaluating system/process efficiency
Managing expenses & overheads efficiently
Protecting & maintaining your assets in the workplace
Identifying and sourcing essential equipment
CPD & Skills Development for coaching:
Effective communication skills for coaches
Effective personal management for coaches
Effective presentation skills for coaches
Observation and analysis when coaching
Delivering constructive feedback
Planning and prioritisation
Monitoring and evaluation
The basics of coaching effectively
Training schedules, plans and periodisation
Careers in sport following graduation
Preparation and research
The importance of volunteering and coaching
Gaining valuable experience
How to sell yourself to prospective employers in sport
CPD – knowledge with regular theory and practice
Nutrition, Hydration and Mental Preparation
Gender equality in sport
Behaviour Change in sports people
Identifying & nurturing talent from grassroots through to elite
Building up coaching confidence
Commercial Community Engagement & Ethnic Diversity:
How to implement an effective ethnic diversity/inclusivity policy
Interpersonal skills that help you engage more confidently with ethnically diverse communities
Benefits of understanding inclusivity & ethnic diversity within communities
Understanding the specific needs of each sector within ethnically diverse communities
Engaging with ethnically diverse communities in terms of inclusivity & equal opportunities
How to engage & encourage awareness of health, physical activity & wellbeing
How to give ethnically diverse communities a voice that is heard & proactively listened to
Breaking down barriers & stereotypes to encourage open honest equality
Dealing with conflict management/resistance & building relationships focused on equality & inclusivity
Self-awareness & reflection, understanding the impact of your words, actions & body language
Utilising resources, connections, policy & funding to help support ethnically diverse communities
Social media & how to use key platforms effectively to help engage/support ethnically diverse communities
Human Resources (HR) Administration & Support:
Support of HR/Administration relating to ISO Standards
Organisational structure
Company/employee handbooks
Recruitment advertising/ profiling the right candidate
Support during recruitment/candidate interviews
Job Descriptions
Contracts of employment
Induction training for new starters (role specific)
Training, learning & development records
Staff conduct procedures
Disciplinary procedures
Appraisals & performance reviews
Company policies & procedures (all staff)
Standard operating procedures (SOP)
Customer service policies
Customer complaints procedures
Quotations process/logging quotations
Order processing procedures
Quality control procedures
After sales service/customer care procedures
Purchasing/invoicing/credit control procedures
Customer satisfaction surveys