#SMARTtips from
Your specialist sales, management, customer service & training consultancy

Managing your KASH effectively in 2017
Happy New Year to you all! A new year means a new start with plenty of opportunities to make 2017 even bigger, better and more successful than 2016.

Traditionally, the start of a new year is when any professional organisation reviews its strategy. Everything is looked at – from revenue to what worked well, what needs improving, recruitment, resources and what new and exciting projects and innovations are on the horizon.

One thing which often gets overlooked however, is staff development – learning and training.

Customers and clients always expect a level of service which makes them feel valued, appreciated and respected. It is the same for your staff. You are only as good as the team around you, so ensuring that your leaders are leading, your managers are managing and that your internal/external sales and customer service teams are dedicated, committed and 100 per cent customer focused, is key if you want to retain healthy working relationships and stay ahead of your competition.

It is all about managing KASH within your team: Knowledge, Attitude, Skills, Habits. Remember, knowledge and skills can be learned, but attitudes and habits have to come from the individual.

So please take a look at our website, brochure and the links below to see how our Leadership and Management training, Sales training, Customer Service training, Coach Development and CPD (continuing professional development) programmes can help you and your team maximise KASH in 2017.
Contact us today

Find out how we can help you
and your business stand out from the crowd

At SMART Way Forward we offer companies a unique proposition of commercially focused services, including bespoke sales training, customer service training, Continuing Professional Development (CPD), management training, coaching and mentoring workshops, skills development, strategic consultation and sales support.

People are the most important asset within any company. Making sure you have the right people, with the right skills, in the right positions, sharing the same vision, is an essential part of business success.

See below for more information on the areas in which we can help you be the best that you can be.
Sales Management
Advertising & Marketing
Resource Management
Training, CPD & Coach Development
Be the organisation that customers want to work with and consistently exceed their expectations.

We are experienced, professional consultants, with particular expertise in the areas listed below.
Management Training
Sales Training
Customer Service Training
Continuing Professional Development (CPD)
Coach Development
Contact us today

Let SMART Way Forward help you
and your company be the best that you can be

+44 (0) 1438 227563
+44 (0) 7980 300169

Registered address: 69 Knowl Piece, Wilbury Way,
Hitchin, Hertfordshire, SG4 0TY, United Kingdom