#SMARTtips from
Your specialist sales, management, customer service & training consultancy

Effective leaders adapt like a chameleon
The key to getting the best out of your team is to communicate at the right level, in the right way at the right time. To do this effectively, you need to understand your people.

How well do you know each person in your team? Do you understand their role and their responsibilities? What motivates them? What makes them stand out? What are their training and development areas? What challenges do they face on a daily basis? What's their preferred method of communication? Why do they respond more positively to some things than others?

Understanding all these factors will give you a distinct advantage. Not fully understanding each person's personality or learning style could put you in danger of communicating at cross purposes.

The team and I at SMART Way Forward have helped many CEOs, Managing Directors and Managers become incredibly successful at generating better performance, results and turnover, simply by showing them how to better understand and communicate with their staff.

Understanding each person's individual learning style and personality type instantly helps you become more aware of your communication, as well as your environment. You'll become more engaging and supportive to your colleagues, more articulate when identifying the right person or people for a task or project and definitely more effective at maintaining a good healthy working relationship with your staff.

Like a chameleon, strong effective leaders need to be aware of their surroundings and be open to change as and when required. Only when you understand yourself and your team better can you consistently maintain a high level of performance.
Contact us today

Find out how we can help you
and your business stand out from the crowd

At SMART Way Forward we offer companies a unique proposition of commercially focused services, including bespoke sales training, customer service training, Continuing Professional Development (CPD), management training, coaching and mentoring workshops, skills development, strategic consultation and sales support.

People are the most important asset within any company. Making sure you have the right people, with the right skills, in the right positions, sharing the same vision, is an essential part of business success.

See below for more information on the areas in which we can help you be the best that you can be.
Sales Management
Advertising & Marketing
Resource Management
Training, CPD & Coach Development
Be the organisation that customers want to work with and consistently exceed their expectations.

We are experienced, professional consultants, with particular expertise in the areas listed below.
Management Training
Sales Training
Customer Service Training
Continuing Professional Development (CPD)
Coach Development
Contact us today

Let SMART Way Forward help you
and your company be the best that you can be

+44 (0) 1438 227563
+44 (0) 7980 300169

Registered address: 69 Knowl Piece, Wilbury Way,
Hitchin, Hertfordshire, SG4 0TY, United Kingdom