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#SMARTtips from
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Your specialist sales, management,
customer service & training consultancy
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#SMARTtip:
Know the person, not just their job title
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It always amazes us at SMART Way Forward how often people make judgements on a person's level of responsibility based purely upon their job title. Rather than taking the time to understand someone's role, they make assumptions which are often incorrect and can lead to miscommunication, dismissive conduct, misunderstandings or undermining.
We have seen this happen numerous times – both between colleagues within the same organisation and with sales and customer service teams speaking to customers and clients – and it doesn't build strong working relationships.
We all have different personalities, learning styles and mannerisms. So the next time you are looking for guidance, support, acknowledgement, commitment or confirmation and you are not sure whether or not you are speaking to the right person, think about your communication. Rather than making any assumptions, ask them the question and find out about their role. You will find that they appreciate your honesty and are genuinely grateful that you are taking an interest.
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Contact us today
Find out how we can help you
and your business stand out from the crowd
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At SMART Way Forward we offer companies a unique proposition of commercially focused services, including bespoke sales training, customer service training, Continuing Professional Development (CPD), management training, coaching and mentoring workshops, skills development, strategic consultation and sales support.
People are the most important asset within any company. Making sure you have the right people, with the right skills, in the right positions, sharing the same vision, is an essential part of business success.
See below for more information on the areas in which we can help you be the best that you can be.
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Be the organisation that customers want to work with and consistently exceed their expectations.
We are experienced, professional consultants, with particular expertise in the areas listed below.
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Contact us today
Let SMART Way Forward help you
and your company
be the best that you can be
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smartwayforward.co.uk
info@smartwayforward.co.uk
+44 (0) 1438 227563
+44 (0) 7980 300169
Registered address: 69 Knowl Piece, Wilbury Way,
Hitchin, Hertfordshire, SG4 0TY, United Kingdom
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