Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“The approach demonstrated by Nadeem and SMART Way Forward has been the driving force behind our team training.  Nadeem tailored the training to fit the needs of the team and has delivered beyond everyone’s expectations. Encouraging engagement in an interesting and knowledgeable fashion, the team engaged in the training have been recognised throughout our business for the immediately obvious improvements. Both in a group setting and as a one-to-one coach, Nadeem excels to deliver and impart great knowledge and experience, benefitting any team or individual.”


Nick Parker
Director of Lutterworth, PCE Automation

16 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a coach, you are permanently representing your club, school or association, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This workshop will also look at and discuss what defines excellent customer service, break it down and show you how you can deliver this in your role.

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The will to win is important … but the need to prepare is vital