Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We recently appointed SMART Way Forward to provide advice, research and design work to help JB Corrie promote its revolutionary ServeAce tennis fencing solution. We were delighted with the service provided by SMART Way Forward and would happily use them again and recommend them to others.”
Maurice Hickman
Sales and Marketing Director, J B Corrie & Co Ltd

16 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a coach, you are permanently representing your club, school or association, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This workshop will also look at and discuss what defines excellent customer service, break it down and show you how you can deliver this in your role.

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There is always a positive to be learnt from every negative situation