Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At WASPS, we are always looking to develop the skills of our team so we can deliver a professional customer experience, each time, every time. We recently appointed SMART Way Forward to deliver a series of bespoke sales and customer service training workshops to help our corporate sales team exceed expectations. The training has been […]

16 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a coach, you are permanently representing your club, school or association, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This workshop will also look at and discuss what defines excellent customer service, break it down and show you how you can deliver this in your role.

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