Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Active Essex has appointed SMART Way Forward to deliver a series of coach development workshops as part of our commitment to encouraging, engaging and developing the skills of women working, coaching and volunteering within sport in Essex. The workshops have a good balance of theory and practical, as well as sharing useful tips, knowledge and […]

15 March 2018

Open and closed questions

Understanding the importance of open and closed question during a business conversation is vital if you want to achieve a successful outcome. Open questions will allow you to gather facts and information, whereas closed questions will help you identify what is right and of interest, and also help gain commitment from the customer/client. This training workshop helps you identify the right questions to ask at the right time.

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Anything can be achieved with PMA – Positive Mental Attitude