Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Great work by the team from SMART Way Forward! We love what they have produced for us. They are the perfect people to assist with sales, marketing and a new product launch. They are helpful, friendly and very supportive. Thank you guys!” Dan McKeown Managing Director, Speed Freq www.speedfreq.co.uk

15 March 2018

Observation and constructive feedback

There is no such thing as negative criticism, just positive constructive feedback. However, how you observe this and relay this back to the individual/ team is essential if you want to maintain professionalism, standards and respect at all levels. It is vital to stick to the facts and not be drawn into emotional responses or reactions. In the same way, it is just as important to identify key areas for development within the team and explain how performance can be consistently improved.

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The will to win is important … but the need to prepare is vital