Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“It’s been a pleasure working with SMART Way Forward and Nadeem across broad range of training programmes including leadership, sales and customer service. The training was delivered to both our manufacturing and office staff and the courses have not only been informative but have dramatically changed their mind set and performance. The enthusiasm and positive energy that Nadeem brings creates the prefect environment for all learners to achieve and I wouldn’t hesitate in using SMART Way Forward again.”
Matthew Harrod
Sales Director, MH Goals

15 March 2018

Identifying customer behaviours

This training workshop highlights the reasons why certain customer and clients may act or respond in a particular way when faced with either a challenge, an option, an alternative or a sales type scenario. The is a particular reason for this, which is often influenced by environment, situation and scenario. Customer and client characteristics often fall into four specific quadrants, which will be explored thoroughly during this workshop with solutions openly discussed.

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Anything can be achieved with PMA – Positive Mental Attitude