Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Nadeem from SMART Way Forward recently delivered a SMART CPD training workshop for our team, who thoroughly enjoyed the experience. As well as enhancing their organisational skills and learning to prioritise their workloads, they found the training positive, engaging and enjoyable. Nadeem’s approach to the training matched our team’s style perfectly, and we’re looking forward […]

15 March 2018

Exceeding customer expectations

The customer service you, your team and your company provide to your customers is a direct reflection on the values and ethics you believe in. Therefore, being professional, consistent, proactively listening and going the extra mile at every opportunity, will always help you ensure that your customers and clients feel values, respected and appreciated. This training workshop will highlight the key areas to consider to help you consistently deliver a glad standard of service.

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Anything can be achieved with PMA – Positive Mental Attitude