Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Having worked with Nadeem and his team for a few years, I would not hesitate to recommend the training provided by SMART Way Forward. Nadeem’s lived experience approach to equality, diversity and inclusion really brings the workshop to life and his friendly approach to building empathy and understanding is second to none” Emily Carter MCIPR […]

15 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a sales person, executive or manager, you are permanently representing your business, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This training workshop also looks at what defines excellent customer service, break it down and show you how you can deliver this consistently in your role.

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The will to win is important … but the need to prepare is vital