Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Not only did we learn new skills and gain an understanding of how to become more customer focussed, we also had great fun as a team thanks to the upbeat, energetic and engaging training program provided by Smart Way Forward.” Andy Lovell General Sales Manager, TigerTurf (UK) Ltd www.tigerturf.com

15 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a sales person, executive or manager, you are permanently representing your business, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This training workshop also looks at what defines excellent customer service, break it down and show you how you can deliver this consistently in your role.

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Anything can be achieved with PMA – Positive Mental Attitude