Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At Mark Harrod Limited we are always looking to develop our staff, along with our products to ensure we can offer our customer the highest levels of quality and service. We appointed SMART Way Forward to deliver a series of bespoke management and customer service training workshops to help us exceed expectations in all areas […]

15 March 2018

Awareness of perception and professionalism

Self awareness and understanding how your words, actions, gestures and mannerisms can impact other people around you, is a professional honed in skill. It can help you at work, in life and at home. Being professional often means you are focused, determined, experienced, knowledgeable and confident – but you are still aware of the impact / influence you have around you. You may have the right intentions, but if those intentions are not perceived in the right way, then you will not reach the outcome you were expecting. This training workshop will help you understand yourself better by giving you an excellent insight and understanding of your own body language and non-verbal communication.

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There is always a positive to be learnt from every negative situation