Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At WASPS, we are always looking to develop the skills of our team so we can deliver a professional customer experience, each time, every time. We recently appointed SMART Way Forward to deliver a series of bespoke sales and customer service training workshops to help our corporate sales team exceed expectations. The training has been […]

15 March 2018

Arrival, Introduction and rapport building

When you first meet, greet and arrive at a client/customer’s premises, you have approximately 10-15 seconds to make a lasting first impression. It is important that you create the right professional image for yourself and the company. This workshop highlights the key points to consider.

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The will to win is important … but the need to prepare is vital