Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At Mark Harrod Limited we are always looking to develop our staff, along with our products to ensure we can offer our customer the highest levels of quality and service. We appointed SMART Way Forward to deliver a series of bespoke management and customer service training workshops to help us exceed expectations in all areas […]

15 March 2018

Appraisals, reviews and personal development

This training workshop looks at the key areas to consider when conducting and delivering an effective appraisal, review or personal development plan with your team. No one sizes fits all, as everyone on your team is an individual and have varying degrees of knowledge, experience and personal skills. Therefore, it is vital that each meeting is conducted in the correct way to help inspire, motivate and drive learning with consistent improved performance.

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The will to win is important … but the need to prepare is vital