Take a look around. How are people near you acting?
Body language and non verbal communication can tell us more about what a person is thinking and feeling than we realise. We all give away signs through our body language – as often as every 10-15 seconds – and there can be a significant difference between what we say, how we say it, how we act and our supporting gestures and mannerisms.
Our body language can be influenced by the environment, the situation or the scenario in which we are meeting people. Yet more often than not, we are completely unaware of the signs we are giving off and how they may be interpreted by others. The key is to know what to look for, to be more aware of your own actions and to control your emotions.
One of the most popular SMART training workshops we deliver is ‘Understanding body language and non verbal communication’. Business leaders want to understand their colleagues, customers and clients better and to adapt their communication accordingly. Our workshops have the perfect balance of theory and practical tasks, with lots of fun and humour along the way! With our help, many CEOs, directors, managers and sales people have been able to build much stronger, healthier working relationships and consistently achieve successful outcomes with great results.
If you and your team want to experience similar results and learn more about body language and customer behaviours, contact the SMART team on 01438 227563 or email firstname.lastname@example.org to book your training – either as a full day, or two half days. We look forward to hearing from you.