Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Bonar Yarns is primarily a manufacturing company and our customer service is an essential link between our own production facilities and our customers. SMART Way Forward were asked to deliver a training programme focussed on improving our service, communication skills and helping staff make best use of their time. This they have achieved through a […]

12 October 2017

Local Authority case study

Local authority*

SMART Way Forward were asked by a local authority to present a proposal listing different options on how the sport and recreation department could reduce their overhead costs and begin implementing a strategy for lean management.

The work SMART Way Forward delivered included:

  • SMART Way Forward reviewed their existing overhead costs and presented a number of workable options on how the department could reduce their overhead costs, yet still effectively deliver their commitments and hit their performance targets
  • A number of strategies were discussed, including those for streamlining their internal procedures, as well as stationery costs, planning of staff rotas and reviewing their existing maintenance contracts and external supplier agreements.
  • The local authority went on to successfully implement one of the proposals presented. The outcome resulted in streamlining staffing costs, negotiation of supplier maintenance contracts and reduced overhead across the department.
*anonymous due to non-disclosure agreement
Facebook Twitter Linkedin Email



<< Back

There is always a positive to be learnt from every negative situation