Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We recently appointed SMART Way Forward to deliver a monthly Training Programme for our Customer Service team based at Head Office in Dundee, Scotland. We are always looking to develop our staff through regular training and CPD, so following consultation by Nadeem, SMART Way Forward very quickly identified the key development areas for our monthly […]

12 February 2014

SMART Customer Service & Sales Training programmes to help your teams be the best that they can be!

SMART Way Forward teamAs every successful organisation knows, good people are very hard to find. So when you find them, why risk losing them by not investing time or effort into their knowledge and skills development?

We believe that focused people are always striving to be the best that they can be. Therefore it is important to keep them motivated through regular communication, training and CPD (Continued Professional Development).

Our team of consultants at SMART Way Forward are experts in designing and delivering the right customer service and sales training programme relevant for your business. We have already delivered a number of these to various businesses around the UK – all of which have resulted in a significant increase in productivity, efficiency and sales revenue. Take a look at our testimonials page to see what our clients have to say about them

All our training workshops are bespoke and designed specifically to fit around your ethos and business strategies. In addition, we take the time to get to know your team and understand their existing knowledge and experience, to ensure training delivery is pitched at exactly the right level.

Depending upon your requirements, all our training workshops can be delivered as either a half day (4 hours) or a full day (8 hours). Some of the most popular sales training and customer service workshops we have delivered include:

How to deliver an excellent customer service experienceSMART Way Forward consultants

Understanding your company branding and USPs

Effective telesales / sales skills

Sales structure and SPIN selling

Professional self management

Delivering the perfect sales pitch

Recognising customer behaviours

Matching the ‘Want’ as well as the ‘Need’

Managing and prioritising your sales database

New Business Development

Using the right communication at the right time, to generate the right results (Telephone vs. Email vs. Face to Face)

Using Social Media effectively for business

An overview on Body Language, Customer Behaviours and Learning Styles

The most effective closing techniques for sales

How to stand out from your competitors

Our training rates start from as little as £395.00 plus expenses for a half days training of up to 4 hours and £695.00 plus expenses for a full days training of up to 8 hours. Timings include equipment set up and training delivery. Additional expenses will be added to all final quotations in order to cover any travel costs, overnight stays, evening or weekend delivery. All pre-preparation work for training is included as part of the final quotation.

To learn more about the different ways in which SMART Way Forward can help your teams deliver excellent customer service and exceed sales targets, please contact us at either quoting ‘SMART Training’ in the subject line or call us on +44 (0) 7980 300169. We look forward to hearing from you soon.

SMART Way Forward Testimonials:

SMART Way Forward Sales Training workshops and courses:

SMART Way Forward Sales Management workshops and courses:

SMART Way Forward website:

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The will to win is important … but the need to prepare is vital