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“I just wanted to thank you personally for the training. It was delivered with enthusiasm, warmth, significant knowledge and your style encouraged open high quality discussions. Many thanks for your kind words towards our team” Mark Winder Secretary General/Chief Executive Officer, Goalball UK

10 December 2012

SMART sales training with Hippo Leisure & Manuplas Group in Plymouth

Innovative water play products company Hippo Leisure and Manuplas Group, one of the leading designers, engineers and manufacturers of polymer solutions, have once again chosen SMART Way Forward to deliver a series of in-house sales training courses to their teams based in Plymouth.

Hippo Leisure specialises in interactive water play products, safety solutions, water rides and slides, filtration services and maintenance systems within water parks, adventure parks and theme parks around the UK. Whilst Manuplas Group specialise in custom focused contract manufacturer, with a successful background in the design and production of floatation and fendering solutions used in a variety of different applications.

The bespoke sales training programme designed by SMART Way Forward specifically for Hippo Leisure Products and Manuplas Group included training in areas such as:


> Telephone techniques

> Proactive Listening & Open Questioning

> Pre-call and meeting preparation

> Introduction and rapport building

> Business conversation and questioning

> Objection handling

> Supreme customer service

> Consultative sales techniques

> Proactive productivity throughout the day

> How to build strong customer relationships

> Telephone conversation versus email communication

> Identifying problems and providing innovative solutions


Claire Mollet, Sales and Marketing Director at Hippo Leisure Products and Manuplas Group said: “Following a repeat of a successful days training with SMART Way Forward, we have now incorporated a quarterly sales training programme, with SMART objectives being at the heart of the programme.

“Nadeem’s extensive experience is being applied to both training needs by setting clear sales objectives to help our sales team achieve their targets. Each quarter, Nadeem & his team from SMART Way Forward will carry out a bespoke training session based upon the quarter’s activity before to enable our sales team to maximise their experiences, learn from their mistakes and focus on key development areas. Nadeem will also lead a quarterly sales review where further sales analysis will be discussed.

“By engaging SMART Way Forward in this new process, we will be providing our sales team with the best available support by one of the most enthusiastic and talented training individuals available.”

Nadeem Shaikh, Managing Director of SMART Way Forward, added: “I have known Claire and the team at Hippo Leisure Products and Manuplas Group for many years now. Their products are always very innovative, exciting and never fail to impress whenever you see them. Their sales people are very professional, friendly, knowledgeable and always prepared to go that extra mile in order to provide the right solution which exceeds the customer’s expectations.

“Hippo and Manuplas are an honest, hard working company with very high standards in customer service. Therefore, I would have absolutely no hesitation in recommending their services to anyone working within the sport, leisure, health, swimming pool, marine, filtration, maintenance or pool chemicals industry. You will never be disappointed with their products or the levels of service you receive.”

More information about the products and services supplied by Hippo Leisure can be found at

More information about the innovative floatation and fendering solutions manufactured by Manuplas Group can be found at



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