Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At Mark Harrod Limited we are always looking to develop our staff, along with our products to ensure we can offer our customer the highest levels of quality and service. We appointed SMART Way Forward to deliver a series of bespoke management and customer service training workshops to help us exceed expectations in all areas […]

Terms & Conditions

Payment terms and conditions
An invoice will be raised and emailed to you within two days from the date the consultancy/training has been delivered. All invoices must be paid and cleared strictly within 7 calendar days from the date of issue. Invoice payments can be made via BACS, CHAPS, cheque or electronic online payment transfer.

Extended terms will only be offered to organisations booking contracts lasting a minimum of 6 month duration of at least 1 x half day consultancy/training delivery per month. In this instance, invoice payment must be made and cleared by latest on the 25th day of the month on which the consultancy/training was delivered. If consultancy/training is delivered after the 25th day of the month, then payment must be made before end of the same month.

Cancellation charges
The work we deliver is bespoke and tailored specifically for you and your team. Therefore, if you decide to cancel a consultation session/training workshop 10 days prior to delivery, but reschedule it for a later date (within two weeks of the original date agreed) then no cancellation charges will apply. However, if you decide to cancel a consultation session/training workshop 10 days prior to delivery and decide not to reschedule, then 25% of the standard rate agreed will be invoiced as a cancellation charge.

If you decide to cancel a consultation session/training workshop 7 days prior to delivery, 50% of the standard rate agreed will be invoiced as a cancellation charge.

If you decide to cancel a consultation session/training workshop within 3 days of delivery, then 100% of the standard rate agreed will be invoiced as a cancellation charge.

As a policy, if we agree to deliver a consultation session/training workshop for you on a particular date and time, then we will not double book any other customers or clients for that day. That way, you know that you are our main priority and can rest assured that you will have our full 100% attention throughout the day.

Your personal goals are just dreams with a deadline