Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We would like to take this opportunity to thank Nadeem and all the staff at SMART Way Forward for all your assistance to date and hope we can continue to work together on a regular basis. We have found working with you so far an absolute pleasure, your flexibility and calm head is so reassuring and will be more than happy to recommend your services to other clients and advertise your company / link to your website through our site.”
Clive Goodchild
Managing Director, Clive’s Collectables

16 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a coach, you are permanently representing your club, school or association, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This workshop will also look at and discuss what defines excellent customer service, break it down and show you how you can deliver this in your role.

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