Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At Mark Harrod Limited we are always looking to develop our staff, along with our products to ensure we can offer our customer the highest levels of quality and service. We appointed SMART Way Forward to deliver a series of bespoke management and customer service training workshops to help us exceed expectations in all areas […]

15 March 2018

Training the trainer

This bespoke training module consists of 2-3 days of training workshops tailored specifically for your role as a trainer within the business. It focuses on the key fundamental skills required to become an effective successful sales trainer. This includes; communications skills, presentation skills, understanding learning styles and personality types, recognising boundaries, managing differences of opinion/conflict, as well as performance management, planning, timekeeping, theory and practical, understanding the structure of training, along with how to check for understanding. Other training workshops are then added and built in to the programme, so they give you the precise skills and tools you need to become a valued, respected and knowledgeable sales trainer.

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