Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At WASPS, we are always looking to develop the skills of our team so we can deliver a professional customer experience, each time, every time. We recently appointed SMART Way Forward to deliver a series of bespoke sales and customer service training workshops to help our corporate sales team exceed expectations. The training has been […]

15 March 2018

Reviewing job descriptions

Whether you are assessing the skills within your team or fully restructuring your team/business, it is vital that your people still feel valued, recognised and appreciated for all that they bring to the business. Therefore, it is a good idea to revisit the skills sets of each team member every now and again and check they are still enjoying/suitable for the job they are doing. If job descriptions do not mirror a person’s skills set, then it is inevitable that the individual may not feel challenged day to day, or being pushed too far beyond their limit, knowledge, experience and capabilities. This workshop looks at the main areas to consider.

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