Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At WASPS, we are always looking to develop the skills of our team so we can deliver a professional customer experience, each time, every time. We recently appointed SMART Way Forward to deliver a series of bespoke sales and customer service training workshops to help our corporate sales team exceed expectations. The training has been […]

15 March 2018

Open and closed questions

Understanding the importance of open and closed question during a business conversation is vital if you want to achieve a successful outcome. Open questions will allow you to gather facts and information, whereas closed questions will help you identify what is right and of interest, and also help gain commitment from the customer/client. This training workshop helps you identify the right questions to ask at the right time.

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Your worst experiences teach you the best life lessons you’ll ever learn