Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Bonar Yarns is primarily a manufacturing company and our customer service is an essential link between our own production facilities and our customers. SMART Way Forward were asked to deliver a training programme focussed on improving our service, communication skills and helping staff make best use of their time. This they have achieved through a […]

15 March 2018

Observation and constructive feedback

There is no such thing as negative criticism, just positive constructive feedback. However, how you observe this and relay this back to the individual/ team is essential if you want to maintain professionalism, standards and respect at all levels. It is vital to stick to the facts and not be drawn into emotional responses or reactions. In the same way, it is just as important to identify key areas for development within the team and explain how performance can be consistently improved.

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