Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Nadeem has been a member of Shaftesbury Barnet Harrier for almost 24 years. During this time, he has been an active middle and long distance athlete for the club and over the last eight years, has progressed to become a very successful and respected athletics coach and mentor. Nadeem from SMART Way Forward has excellent organisational skills, is very professional in his approach and has boundless energy and enthusiasm towards everything he does!”
Philip Cunningham
Hon Club Secretary, Shaftesbury Barnet Harriers

15 March 2018

Identifying customer behaviours

This training workshop highlights the reasons why certain customer and clients may act or respond in a particular way when faced with either a challenge, an option, an alternative or a sales type scenario. The is a particular reason for this, which is often influenced by environment, situation and scenario. Customer and client characteristics often fall into four specific quadrants, which will be explored thoroughly during this workshop with solutions openly discussed.

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There is always a positive to be learnt from every negative situation