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Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We have recently finished the CPD training workshops carried out by SMART Way Forward which the whole team found extremely beneficial both individually and for the future development of White Line Services. Nadeem’s experience and enthusiasm when carrying out the training was impressive as he provided us with a wealth of knowledge and useful skills […]

15 March 2018

Identifying customer behaviours

This training workshop highlights the reasons why certain customer and clients may act or respond in a particular way when faced with either a challenge, an option, an alternative or a sales type scenario. The is a particular reason for this, which is often influenced by environment, situation and scenario. Customer and client characteristics often fall into four specific quadrants, which will be explored thoroughly during this workshop with solutions openly discussed.

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Anything can be achieved with PMA – Positive Mental Attitude