Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

““Following a repeat of a successful days training with SMART Way Forward, we have now incorporated a quarterly sales training programme, with SMART objectives being at the heart of the programme.”
Claire Mollet
Sales & Marketing Director, Hippo Leisure Products Ltd / Manuplas Ltd

15 March 2018

Identifying customer behaviours

This training workshop highlights the reasons why certain customer and clients may act or respond in a particular way when faced with either a challenge, an option, an alternative or a sales type scenario. The is a particular reason for this, which is often influenced by environment, situation and scenario. Customer and client characteristics often fall into four specific quadrants, which will be explored thoroughly during this workshop with solutions openly discussed.

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