In a competitive business world, the competition is often hot on your heals! Therefore, it is vital that you and your products/services stand out from the crowd as the preferred choice of the industry. Often, it is the little things that make a biggest difference. Customer service, before, during and after the sale is a key factor of this, as is after sales service. Showing respect, adding value and showing appreciation during every enquiry and sale can have a huge positive impact on your reputation as a business. This training workshop will show you how consistently doing the basics correctly and exceeding customer/client expectations can help you stand out head and shoulders from the competition.