Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We recently appointed SMART Way Forward to deliver a monthly Training Programme for our Customer Service team based at Head Office in Dundee, Scotland. We are always looking to develop our staff through regular training and CPD, so following consultation by Nadeem, SMART Way Forward very quickly identified the key development areas for our monthly […]

15 March 2018

Handling Objections

Objections should not always be viewed as a negative. Often it can open new avenues and lead to fresh opportunities. The key is to listen proactively and identify the key areas that truly matter to your customer/client, then provide the appropriate win/win solution. This training workshops shares hints and tips that will help you handle objections more effectively, so you reach a more successful outcome.

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Your worst experiences teach you the best life lessons you’ll ever learn