We are all familiar with the phrase ‘the customer is always right’. However, in some cases, the customer may not be right but instead be misinformed, unware of the facts or unfamiliar with the processes involved. In this instance, it is important to educate your customers, communicating and collaborating with them in the right way, at the right level, so they feel involved in the process rather than undermined. Respect works both ways. This training workshops will show you ways in which you can educate and train your customers and clients so they understand your challenges and processes as well as their own.