Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Thank you to Nadeem from SMART Way Forward for delivering a brilliant coach development workshop on Nutrition, Hydration and Mental Preparation to some of our coaches, athletes and parents at Biggleswade AC. The workshop was very informative and Nadeem made it very interesting, engaging and fun. We look forward to welcoming Nadeem back to deliver even more workshops in the future!”
Jaime Webster
Coaching Secretary at Biggleswade AC

15 March 2018

Educating your customers through consultation

We are all familiar with the phrase ‘the customer is always right’. However, in some cases, the customer may not be right but instead be misinformed, unware of the facts or unfamiliar with the processes involved. In this instance, it is important to educate your customers, communicating and collaborating with them in the right way, at the right level, so they feel involved in the process rather than undermined. Respect works both ways. This training workshops will show you ways in which you can educate and train your customers and clients so they understand your challenges and processes as well as their own.

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There is always a positive to be learnt from every negative situation