Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We were delighted to welcome Nadeem Shaikh from SMART Way Forward to speak at our Conference on Sunday 3rd November at The University of Hertfordshire Sports Village, Hatfield. We knew Nadeem’s knowledge and experience of coaching would be extremely useful to all the sports coaches and delegates attending on the day.”
John O’Callaghan
Club, Coach and Sports Development Manager, Herts Sports Partnership, University of Hertfordshire, Sports Village, Hatfield

15 March 2018

Educating your customers through consultation

We are all familiar with the phrase ‘the customer is always right’. However, in some cases, the customer may not be right but instead be misinformed, unware of the facts or unfamiliar with the processes involved. In this instance, it is important to educate your customers, communicating and collaborating with them in the right way, at the right level, so they feel involved in the process rather than undermined. Respect works both ways. This training workshops will show you ways in which you can educate and train your customers and clients so they understand your challenges and processes as well as their own.

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The will to win is important … but the need to prepare is vital