Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“We recently appointed SMART Way Forward to deliver a monthly Training Programme for our Customer Service team based at Head Office in Dundee, Scotland. We are always looking to develop our staff through regular training and CPD, so following consultation by Nadeem, SMART Way Forward very quickly identified the key development areas for our monthly […]

15 March 2018

Developing effective interpersonal skills

This training workshop looks at what the fundamental areas that make strong working relationships. Communication is everything, as often, it is not what you say – but how you say it. Therefore, it is important to ensure that you seek first to understand, then be understood. Use the right communication at the right time, back up your statements and justify your proposals. The key is to think long term and always offer win/win solutions.

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The will to win is important … but the need to prepare is vital