Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“The SMART CPD training day was a very positive day. The feedback from the team was 100% positive and your training style perfect for us! We look forward to our next session.” Helen Manley General Manager, ICHF Events Limited www.ichfevents.co.uk

15 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a sales person, executive or manager, you are permanently representing your business, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This training workshop also looks at what defines excellent customer service, break it down and show you how you can deliver this consistently in your role.

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The will to win is important … but the need to prepare is vital