Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

““Following a repeat of a successful days training with SMART Way Forward, we have now incorporated a quarterly sales training programme, with SMART objectives being at the heart of the programme.”
Claire Mollet
Sales & Marketing Director, Hippo Leisure Products Ltd / Manuplas Ltd

15 March 2018

Delivering excellent customer service

This workshop gives an overview on what it means to consistently deliver excellent customer service. As a sales person, executive or manager, you are permanently representing your business, therefore it is important that your professionalism, attitude and customer service skills always need to be at an optimum level, implemented in the most effective enthusiastic positive way. This training workshop also looks at what defines excellent customer service, break it down and show you how you can deliver this consistently in your role.

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Anything can be achieved with PMA – Positive Mental Attitude