Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“At Mark Harrod Limited we are always looking to develop our staff, along with our products to ensure we can offer our customer the highest levels of quality and service. We appointed SMART Way Forward to deliver a series of bespoke management and customer service training workshops to help us exceed expectations in all areas […]

15 March 2018

Call research and preparation

We all know that ‘Perfect Planning Prevents Poor Performance’ but how thoroughly and consistently do we prepare? This training workshop highlights the key factors to consider when preparing ahead of a sales call, account management call, handling a query, customer service call or courtesy call.

Facebook Twitter Linkedin Email



<< Back

Anything can be achieved with PMA – Positive Mental Attitude