Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Thank you so much for running the leadership management training course last week. What can I say, it was just brilliant! I learnt so much about myself and the staff I work with. I was amazed at how Nadeem had discreetly arranged problem solving tasks/obstacles on his arrival without me even knowing, just so he could assess my approach, reactions and emotions ahead of delivering the course – incredible! Nadeem really sets the standard for how to deliver an excellent bespoke leadership training programme based on individual training needs.”
Yvonne Simpson
Project Coordinator, Track Academy by Connie Henry

5 November 2017

Your mannerisms say more about you than you think!

Take a look around. How are people near you acting?

Body language and non verbal communication can tell us more about what a person is thinking and feeling than we realise. We all give away signs through our body language – as often as every 10-15 seconds – and there can be a significant difference between what we say, how we say it, how we act and our supporting gestures and mannerisms.

Our body language can be influenced by the environment, the situation or the scenario in which we are meeting people. Yet more often than not, we are completely unaware of the signs we are giving off and how they may be interpreted by others. The key is to know what to look for, to be more aware of your own actions and to control your emotions.

One of the most popular SMART training workshops we deliver is ‘Understanding body language and non verbal communication’. Business leaders want to understand their colleagues, customers and clients better and to adapt their communication accordingly. Our workshops have the perfect balance of theory and practical tasks, with lots of fun and humour along the way! With our help, many CEOs, directors, managers and sales people have been able to build much stronger, healthier working relationships and consistently achieve successful outcomes with great results.

If you and your team want to experience similar results and learn more about body language and customer behaviours, contact the SMART team on 01438 227563 or email info@smartwayforward.co.uk to book your training – either as a full day, or two half days. We look forward to hearing from you.

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The will to win is important … but the need to prepare is vital