Communication is everything. Often, it is not what you say, but how you say it.
Getting information across in the right way can help you build a strong working relationship. If you have rushed information across without considering how it may be interpreted, it can strain a relationship or cause negativity and concern.
We live in a world where we expect communication to be fast, easy and concise. But we can easily overlook whether the right form of communication is being used.
At SMART Way Forward our team works with many businesses and organisations, helping them improve their internal and external communication. It never ceases to amaze us how many sales and customer service teams resort to emailing customers and clients rather than picking up the phone or arranging meetings.
If this sounds like your office, then why not give us a call on 01438 227563 or email firstname.lastname@example.org and see how a SMART communications workshop or CPD sales / customer service training programme can help you and your business become more effective and customer focused.