Read our new brochure:

Our new company brochure is now available for you to read online. You can also download a pdf version here.

“Whenever CC Grass bring in new staff it is always important that the correct training is provided. The same applies to seasoned staff, who benefit from focused education, to complement their existing skills. My “go to” is SMART Way forward. Their knowledge, empathy and focused training has produced excellent results, and is also enjoyable for those being trained”

Bryn Lee
CEO, CC Grass European Office
www.ccgrasseurope.com

5 November 2017

Use the right communication, in the right way, to get the right result

Communication is everything. Often, it is not what you say, but how you say it.

Getting information across in the right way can help you build a strong working relationship. If you have rushed information across without considering how it may be interpreted, it can strain a relationship or cause negativity and concern.

We live in a world where we expect communication to be fast, easy and concise. But we can easily overlook whether the right form of communication is being used.

At SMART Way Forward our team works with many businesses and organisations, helping them improve their internal and external communication. It never ceases to amaze us how many sales and customer service teams resort to emailing customers and clients rather than picking up the phone or arranging meetings.

If this sounds like your office, then why not give us a call on 01438 227563 or email info@smartwayforward.co.uk and see how a SMART communications workshop or CPD sales / customer service training programme can help you and your business become more effective and customer focused.

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Anything can be achieved with PMA – Positive Mental Attitude