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“Nadeem and the team at SMART Way Forward provided us with a tailored series of training workshops which really allowed us to upskill our salesforce. Their approach to delivering a great service is fantastic and they clearly practise what they preach!” John Halls Managing Director, Physical Company

12 October 2017

Tiger Turf UK case study

Tiger Turf

Training case study: Tiger Turf| SMART Way Forward

SMART Way Forward were appointed by Tiger Turf UK, one of the leading manufacturers and suppliers of synthetic sports surfaces, to deliver a 12 x module customer service training programme for all their internal/external staff based in the UK, over a period of 6 months. In order to deliver this programme successfully, SMART Way Forward delivered 2 x half day training workshops per month. The programme was bespoke and tailored specifically for Tiger Turf. At the end of the programme, all the staff would need to complete a written test to show their full understanding and competency for every module covered.

In addition, all 6 of their senior Management team were also put through the SMART 3 Day Intensive Management and leadership programme. In total there were 3 x Intensive courses run by SMART Way Forward, each placing 2 x managers in any one session, over a 3 day intensive block of consecutive management training.

The work delivered by SMART Way Forward included:

  • SMART Way Forward successfully delivered a 12 x module customer service training programme to 9 x internal/external staff at Tiger Turf UK.
  • The team were randomly monitored every month with a serious of ‘mystery shop’ style calls to gauge how well the sales/customer service team were putting theory into practice.
  • All of the customer service team passed their end of programme tests with flying colours
  • All 6 x senior managers successfully completed the SMART 3 day Intensive Management and Leadership training programme.
  • Framed SMART Certificates of attendance and completion were given to all the Tiger Turf UK staff who successfully completed their training with SMART Way Forward
Customer Service Training programme workshops:
SMART 3 Day Intensive Management and Leadership Programme workshops:
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